FAQs

  • clear

    Billing & Payment

    How can I make a one-time payment on uhceservices.com?

     To make a one-time payment select the option "Billing & Payment".  Once on the Billing & Payment screen select "Payment Method". By selecting "Add Pay On-Line Payment Method" will allow you to enter your payment information and submit.  

     

    How can I set up a recurring payment on uhceservices.com?

     To make a one-time payment select the option "Billing & Payment".  Once on the Billing & Payment screen select "Payment Method". By selecting "Add Scheduled Direct Debt Payment Method" you will be able to set up your payment information for scheduled payments.

      

  • clear

    Member Enrollment, Update or Terminate

    Once enrollment is complete for a member can I get access to their ID Card?

    Yes, you can request an actual card or view or print through "Manage Members."

     

    Can I enroll someone on COBRA on the website?

    Yes, you do have that option through "Manage Members".

     

    How can I search for a member on the website?

    From the home page click on Manage Member, enter your group ID, select the group you want. Then from Manage Search click on the Search by drop-down and select either Member ID, First and Last Name, Last Name and last four digits of the SSN or First and last four digits of the SSN. 

     

    What date do I enter under Termination Requested date when terminating a member’s benefits?

    This is the last day they should have coverage. For example, if you want coverage in January but not February, you would enter 1/31/2021.

     

    What is the difference between the Effective Date and Qualifying Date when enrolling a member?

    The effective date is the date the coverage starts. The qualifying date is the date of the event allowing coverage. For example, the employee hire date is the qualifying date, while the effective date may be after that (such as the first of the month following the qualifying date).

     

    Is the Waiting period displayed when enrolling member?

    When selecting an Enrollment Reason of "New Hire" or "Initial Enrollment" and entering the Qualifying Event date, the site will calculate the Requested Effective date based on the Waiting Period rules. The site will also display the rules in a text box beneath the Requested Effective Date.

     

    How do I know when looking at the Member and Subriber list which members have CORBA?

    We will be adding a status for COBRA in the future. At this time you will see a label for Continuation with Yes Or No. If "Yes" then your member has COBRA coverage.

     

    ­Are all the groups loaded onto the new website?

    No, all existing groups have not migrated to uhceservices.  They will continue administering their benefits on Employer eServices for now. 

    From the home page of uhceservices, if you search for a group that is on Employer eServices, the results returned will give you a link to Employer eServices.

     

    Are Life and Disablity products on this site?

    No, this site is only for Medical, Dental, and Life at this time. We do have plans in the future to add Life and Disability products.

     

    Can you reinstate a member on the portal?

    Yes, after you have selected your group then go to Manage Members. From the Manage Members list there is a selection for Reinstate Member.

     

    What if I need to update a members demographic information, can that be done online?

    Yes, if you have the permissions to update enrollment, you can do that through Manage Members, Update Member.

     

    Through Print ID Card image can I print for the entire group?

    No, but that will be coming in the future. At this time you can only print the medical and dental card images for an individual.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • clear

    Website Access

    What if I do not have a One Healthcare ID?

    No worries, you can create one through the invite you are sent or on the login screen based on your access to United eServices. You can select the "New to Site? Register here.

     

    What if I'm a broker and I have two broker codes? Do I need two logins? 

    No, with the new website you have the option to combine your broker codes under one One Healthcare ID.

     

    If I have an existing One Healthcare ID and I create a new one what should I do?

    Through My Settings, you can select the option Manage My Profile.  Here you can merge multiple One Healthcare ID's together.

     

    Can we share or use one login for everyone in our office?

    No, each user will need their own One Healthcare ID with the appropriate role to access the website.

     

    Is there an administrator role for an agency in order to see the entire Book of Business with one sign in?

    No, each user will see the groups that are tied to through their agency code.  Some agencies have more than one agency code. If that is the case, they will need access to each code (PCIS) and they will see their groups cumulatively.

     

    What role should my broker delegates have to allow for Renewal, Quoting and Enrollment but not Commissions?

    The best selection would be Standard Broker without Commissions. 

     

    Can multiple people have the role of Broker Lead with User Maintenance or Employer Lead?

    Yes, there can be multiple leads for an agency or employer. You can look up who the lead is through the "gear" in the upper right corner of the site or by calling Client Services at 866-908-5940.

     

    Will I be able to view all groups on the website right away, regardless of renewal date?

    No, you will not see a new group until after the group's effective date or the effective date of an Agent of Record change.  

     

    What if someone else at my organization wants to login? Do they need to have their own login?

    Yes, each user should have their own login. If your organization has a Broker or Employer Lead user, they can invite you to the website; if not you may call Client Services.

     

    Who should be set up a the Broker Administrator?

    If you are the Owner or Broker Lead with User Maintenance of an Agency then you will want to be the Administrator. Otherwise, users should be invited as Delegates.

     

    What are the hours of availablity for UnitedHealthcare HMO?

    Mon: 1:30AM CT – 11:00PM CT

    Tue – Fri: 2:00AM CT – 11:00PM CT

    Sat: 2:00AM CT – 11:00PM CT*

    Sun: No online availability

    *Except 2nd Sat of the month 2:00AM-4:00PM CT. Except for scheduled releases –  2:00AM - 10:00AM CT

     

    What browsers does the Broker and Employer website support?

    The website supports Microsoft Edge, Google Chrome and Safari.  The only browsers not supported are Microsoft Internet Explorer and Firefox.